ONLINE BANKING FAQs

  • Is my personal information within Online Banking secure?
  • Because Fibre Federal Credit Union holds the security of your account as an absolute mandate, we have installed a variety of safeguards.

    Your Personal Identification Number (PIN) is a unique set of numeric numbers that only you know. As long as you don't share your PIN with anyone, no one other than you can sign into your Online Banking account. If you choose to give another party your PIN, you become responsible for any transactions initiated by that party. For your added safety, if you or another party attempts unsuccessfully to log into your Online Banking account, an immediate block will be initiated after 3 unsuccessful attempts, and you will be required to call the credit union, with the proper identification, to remove the account block.

    In an effort to further enhance your security, our Online Banking site uses multiple levels of network security. One such level of security we rely on is an industry standard "Secure Sockets Layer" (SSL) encryption technique to secure the information as it passes between your computer and our host system. This level of security is supported by Internet browsers that utilize 40 or 128 bit encryption, depending on your browser's capabilities. Another level of security is a series of firewalls (specialized systems that are specifically designed to restrict access to unauthorized users) that information must pass through prior to any transaction or information request being processed.

  • Will I be charged for Online Banking?
  • Absolutely not. Online Banking is a free service at Fibre Federal Credit Union.

  • Is there a charge for Bill Paying?
  • Bill Pay is free if you have signed up for e-statements. Otherwise you can use Bill Paying for free for the first three months. We believe this free introductory period will help our members see the benefit of this product prior to being charged a small monthly fee of $2.95.

  • How do I sign up for Online Banking?
  • If you have been using our Call 24 telephone teller, you are already signed up. Just enter your account number and your previously assigned Call 24 PIN (personal identification number) and you're in!

    If you have not used Call 24 or have forgotten your PIN, just call 360-423-8750 and our staff will be more than happy to help you get started.

  • What is a PIN?
  • Your Personal Identification Number (PIN), known only to you, assures the system that that the proper individual is accessing your account. Your PIN for Online Banking is the same one that was assigned to you for access to Call-24. If you need a new PIN, for any reason, call the credit union at 423-8750.

  • What type of browser do I need to access Online Banking?
  • The minimum browser requirements for Online Banking are Internet Explorer 7, Safari 4 (for Apple), Firefox 3, Chrome 10, Opera (all versions). For a greater degree of security, we recommend browsers that support 128 bit encryption and that you always upgrade to the latest version of the browser you choose to use.

  • Can I transfer money to my child's account?
  • You may transfer funds to any account on which you are a joint owner after you contact the credit union at (360-423-8750) and a staff member initiates your request to access specific accounts. With this option, making deposits to your child's or spouse's account is as quick as a few clicks of the mouse. See the Help Index on the Online Banking sign in page for more guidance on transfers.

  • Where can I get additional information?
  • Online Banking Help can be accessed from the sign in page and Bill Paying help can be accessed from its unique sign in page. Additionally, the help index can be accessed from any page within Online Banking or Bill Paying.

  • When I make a transfer or loan payment within Online Banking, how long does it take to affect my account at the credit union?
  • Online Banking is a REAL TIME system which means that as soon as you confirm any transaction on your computer, the exact transaction has been accomplished on your account at the credit union.

  • Are there FAQ's for the Bill Paying system?
  • Absolutely! You will need to access the Online Banking system with your account number and PIN. When you see the main Online Banking tool bar, simply click on the Bill Payment button. You will see a link to FAQ's within the initial Bill Payment sign in page.

  • Where do I get help with downloading to Quicken or Quickbooks?
  • If you have problems downloading to Quicken, please contact Quicken directly at http://quicken.intuit.com/support.

    If you have problems downloading to Quickbooks, please contact QuickBooks directly at (888) 859-4056.